Terms & Conditions

Terms & Conditions

Program Prices

All prices on our website are based on land rates and exchange rates at the time of publishing and on a minimum of 25 passengers per departure or more. Programs may depart with fewer passengers at the discretion of Group IST, LLC herein referred to as Group IST, but an additional charge may apply. Passengers will be advised about such surcharges 60 days before departure. All prices are subject to change without notice prior to departure as a result of currency, fuel, or unforeseen economic circumstances.   

Reservations, Deposits & Final Payments

All reservations must be made with the full names of the travelers as they appear on passports. Passengers are responsible for making sure that names appear correctly in the reservation and on all documentation. To secure your reservation, a deposit of 25% of the package cost must be received either by credit card or mailed to Group IST, 545 Eight Avenue, Suite 720, New York, NY 10018 within 7 days. The balance of the payment is due no later than 60 days prior to departure. Payments made by credit card must be accompanied by a completed authorization form which appears in your invoice. All checks should be made payable to Group IST. Special promotions may require full payment at the time of booking or different deposit amount. 

Travel Documents

A valid passport (valid for six months after the return date of the trip) is required to travel, as is a visa for Cuba for US citizens and permanent residents. Group IST will obtain these visas. All non-US citizens must contact the Cuban consular office and they are responsible for obtaining the necessary visas and entry documents. Group IST assumes no responsibility for procurement of passports. Carrying these documents is the sole responsibility of passengers. Group IST will not be responsible for any delays, damages and/or losses, including missed portions of your trip due to improper travel documentation. Group IST reserves the right at its sole option and discretion and that of the Captain of the ship, without liability for damages or refund of any kind, to deviate from the ship's advertised or ordinary itinerary or route, either this is caused by weather conditions - sailing is not permitted by port authorities in case of winds of 7 beaufort or more - or other extraordinary conditions. Such does not entitle passengers for any claims or refunds. We will however ensure that passengers access their port or disembarkation on time for their return flights. Group IST reserves the right to refuse services to any person or persons for any reason. In such cases, the limit of our liability will be the refund of all monies received from or on behalf of those persons. Group IST will not be liable for monies not paid to us for any services including but not limited to air transportation, hotel accommodations, or similar.
               
If WE Cancel

We reserve the right to cancel a specific departure date or whole tour due to lack of participation or for reasons beyond our control such as natural disasters, acts of war, acts of God, license issues, or government restrictions. If such an unlikely event should occur, we will offer an alternate departure date or tour program. Should you decline an alternate date or should we cancel the tour outright, the limit of our liability to you will be the refund of all monies received, including any cancellation penalties. We will not be liable, however, for costs incurred by you not paid to us, such as visas and passport costs, items of a personal nature, domestic transportation, either by ground or air etc. nor will we be liable for any psychological damages, traumas, stress, disappointment, personal and financial loss resulting from our change of departure date or cancellation of a tour. Refunds are not provided for services included, but not used on a trip. 

If YOU Cancel

We hope that nothing will prevent you from taking your Group IST trip. However, should you need to cancel, your cancellation must be received in writing, via email, fax, or by letter. It will be effective on the date of receipt. If you cancel your tour after you have received your documents and airline tickets, you must return them to Group IST before we can process your final refund. The following cancellation fees are only for fixed departure date tours published on our website. Fees for custom groups and tours may be different, please contact us for details.
 

Cancellation Charges Per Person

Days Prior to Departure                    Charges

121 or more days prior                           $100


 

 

120 to 91 days prior                                $750

 

 

 90 to 61 days prior                                  25% of tour cost

 

 

 

 

 

60 to 30 days prior                               50% of tour cost

 

 

 

 

 

30 days to 1 day prior                                 100% of tour cost

Once the tours commence there will be no refunds on missed or unused portions of the tour programs.

Purchase of Travel Insurance is strongly recommended. Once purchased, insurance fee is non-refundable.
Group IST, a brand of Group IST, LLC is a registered seller of travel in the State of California, CST# 2077183.
 

Flights 

Group IST is not responsible for any charges incurred if your charter flight to/from Cuba is late for any reason. We strongly recommend booking a pre and post night stay in Miami. If it becomes necessary for you to require hotel accommodations as a result of charter flight changes or delays, it is NOT the responsibility of Group IST, and any arrangements made for you by Group IST will be at your expense. Group IST, LLC accepts no responsibility for issuance or denial of visas by Cuba. 

Limitation of Liability

Group IST is not responsible for any typographic or textural error or omission. Prices on our website are subject to change without notice due to changes in market factors including but not limited to foreign currency and supplier cost fluctuations.