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1-800-CATHOLIC

regina@groupist.com

FAQ

As a faith-based, mission-driven company, we take great pride in providing a superior level of service and support to the Catholic community.

If you have any questions, please feel free to Contact Us. Also, kindly refer to the Frequently Asked Questions below:

What does the trip cost generally include?

Your pilgrimage will include all accommodations, in-destination transfers, sightseeing as per itinerary (in private, air-conditioned motorcoach), entry fees, and services of professional tour guides. Most meals are also included. Any flight purchased through us will also include the taxes and fuel surcharges. Tips, meals not mentioned in the itinerary, telephone calls, laundry, items of a personal nature, optional extensions, and souvenirs in-destination are not included and are up to your discretion for additional purchase.

Do I need to purchase trip insurance?

We strongly recommend that you purchase travel Insurance. Having travel insurance is a safety net for you, to cover unforeseen interruptions to your pilgrimage— having travel insurance means a calm mind and a prepared traveler. It is optional and comes at an additional cost. This insurance will also cover trip cancellation (as per terms) prior to your departure. It is important to purchase this insurance within 10 days of your deposit payment.

How soon do I need to choose a pre or post-tour?

Choosing your extensions as soon as possible will be best, as availability is limited and your airfare, as well as other transportation, must be coordinated to include the extended or additional program.

Is air transportation available?

We have a dedicated air department able to find and secure air transportation from your nearest home airport to the destination of your choice. Most of our pilgrimages will have both land-only and land with air options available. We always recommend utilizing the services of our air department, particularly when it comes to group travel. This will ensure that your flights work well with your pilgrimage and you will be able to experience our good customer service from the moment you board your flight.

How should I obtain domestic air transportation to the group’s gateway departure city?

If you need domestic air transportation to reach the airport from which your group will be departing, please contact and inform your tour manager as soon as you can. Airlines require full payment once space is confirmed. Be prepared to pay for your flight tickets upon confirmation. This is an airline requirement to guarantee your air reservations.

On which airline will I fly?

Our air department has your safety and comfort as its highest priority when choosing an airline for you. The choice of airline used will depend on destination, price and availability, but will always be on a scheduled carrier.

May I request special seating or meals on the flight?

Please make any special requests in writing as soon as possible, and our air department will do its best to have the airline accommodate for it. While we cannot guarantee the airline’s ability to follow through on your request, we will keep your request front and center.

May I purchase my own flights?

If you are traveling with a group, we strongly recommend purchasing your tickets through our air department as flight times are often subject to change without advance notice, sometimes even full cancellations. This will enable us to match your flight needs with the rest of your tour group, ensuring you won’t miss any part of the trip.

What is the exact time of arrival at the airport before departure?

Time of arrival for international departures is 3 hours prior, but due to the COVID-19 guidelines maybe subject to change.

When is the balance of payment due?

Payment is due 60 days prior to departure. This payment further secures your reservation and is used to pay for airlines and other services as required. Payment must be made in a timely manner and forwarded together with your passport information, correct name, birthdate, etc.

What information is needed at time of registration?

Name, as it appears on your passport, birthdate, home address, email address, emergency contact, passport details, and payment information. If insurance is being purchased at the time of registration payment must be included with the deposit. Insurance must be purchased at the time of deposit so as to qualify for coverage of pre-existing conditions.

Are wheelchairs available for use? And if so, what is the cost? How do I request a wheelchair?

Wheelchairs are available upon request. Cost depends on the length of the tour. If it’s just for airport use, there is no extra cost. Please contact your tour leader or the tour operator, or simply state it on the registration form.

What if I don’t have a roommate?

We can try to match you with a roommate, but unfortunately cannot guarantee one will be available. If no roommate can be found, you will be charged for the single room supplement when relevant.

When will my travel documents be ready?

Travel documents will be uploaded to your reservation, accessible through this website. You will be able to download the documents and share copies with family and friends. Usually they are ready 20-30 days prior to departure.

How do I obtain a passport?

Please refer to the US State Department for directions on how to obtain your passport: www.travel.state.gov. You will need a certified birth certificate (with raised seal and file number) and 2 duplicate non-glossy photographs measuring 2″ x 2″ taken within six months of application.

Will I need a visa?

Visa requirements change from one destination to another. Please refer to the ‘Essentials’ section on the web page of your pilgrimage of choice for information on specific visa requirements

Will I need immunizations?

Immunization needs depend on your destinations of choice. For the most up-to-date information, please refer to the CDC’s website: https://www.cdc.gov/, we recommend that you seek advice from your physician.

Are transfers included in my package?

All transfers are included once in the destination if you purchase and travel on our group flights. If you arrive independently to the destination, there may be a supplemental charge for the transfer.

What should I expect upon arrival at the destination airport?

Upon arrival, you’ll proceed to passport control, and then be able to collect your luggage. Heading out to the welcome hall, you’ll spot your Regina Tours representative waiting for you, sign in hand and smile on face! Once our group has cleared customs, the land program will begin
p has cleared customs, the land program will begin.

Will my tour schedule ever change?

We strive to keep the tour true to the original intended schedule. That said, unforeseen circumstances may happen from time to time, and our operations team, management or tour guides may determine that it would be for the best to change the order of sites visited, or even make a substitution. You will always be provided with a full explanation of why and will be notified as soon as the decision needs to be made, ideally prior to your departure.

How do I access my account?

You will receive your login information once you successfully booked your tour departure. You can access your account by logging in – simply click the ‘log in’ button on the top-right corner of the homepage and follow the directions. Feel free to reach out if you have any issues with the log-in process.

What if I forget my Password?

If you need to reset your password, please click through the login button. Next, right under where you would normally type in your password, you’ll be able to click on ‘Forgot password?’. This will lead you through the password resetting process.

What quality are the hotels and do they have their own bathrooms?

Whenever available clients enjoying our published itineraries stay in superior tourist class hotels with private bathroom. For custom groups, we are happy to work with you to arrange for the type of hotel best suited to your members.

Is there a restroom facility on the motor coach?

Whenever possible we order restroom equipped motorcoaches. If a restroom is not available onboard, the driver will make frequent bathroom stops.

Do you work with travel agents?

We are proud to support and work with the travel agent community.

Can I deviate from the itinerary listed?

It may be possible to deviate from the tour itinerary. Please contact us so that we can advise you, if the arrangements you are considering are appropriate for this tour. Clients are responsible for any deviation fees or additional airline costs.

Is there a lot of walking? How difficult is the terrain?

The amount of walking and type of terrain varies from itinerary to itinerary. Some programs have as much
as 1-3 miles of walking each day, while on others clients can relax on the bus if a visit is too strenuous. Our travel professionals can review the tours with you to help you to select the one that is right for you.

Is there a dress code for men and women at religious sites?

Modest dress is the norm for religious sites. Avoid shorts and sleeveless (or upper arm bearing) or midriff bearing shirts. Woman should also avoid short (above the knee) skirts and may need a head covering for visits on some itineraries

Getting The Word Out

Our experienced staff will guide you as to how you can generate interest, use collateral materials, technology and other proven methods to encourage participation.